There are a lot of places to shop at on the internet, so we're glad that you're shopping with us. So why should you consider buying from us?
For starters, we're smart enough to offer the best price but small enough to offer the best customer service! We're a growing company staffed with real people who are here to help.
Here is just about everything you would want to know about our company, our policies and our procedures:
Security and Privacy Policy: Your security and your privacy is safe with us.
Security:
This site is a PAYPAL Secured Site, secured with 128 bit SSL encryption. Credit card information is not stored on our server to offer our customers enhanced security.
Privacy:
We believe in earning our customer's trust by respecting our customer's privacy. We will never sell, share or offer any of your personal information to any third parties. We use the information we collect when you make a purchase with us only for processing your order.
We do give you the option of being on our e-mail list if you would like to receive occasional emails about our specials, promotions or info of interest. We never spam our customers! If for some reason you choose to come off of our email list, instructions to do so are clearly noted in emails you get, or simply email us to do so. Our Privacy Policy will not be changed or amended...that's just the way we do it.
Cookies:
Our site may use "cookies" to assist in the checkout process. We would like to assure our customers that they are used for ordering purposes only and not for tracking purposes of any kind. You will note our cookies expire within 24 hours.
PayPal Payment Options
Credit Card Orders
We accept:
- MasterCard
- Visa
- Discover
- American Express
Warranties, Returns and
Satisfied Customers Information
Satisfaction Guarantee:
All our products come with a 60 day satisfaction guarantee! We want you to be pleased with your purchase. If you do not believe that what you bought from us is working for you, we'll give you a 100% refund. Shipping costs back to us will be the responsiibility of the customer.
Returning an item to us:
If you need to return an item, please obtain a Return Authorization first. Here's how: Please provide us with your order number, your name, and reason for the return. All returns must receive a Return Authorization to properly process your refund or replacement.
Returns and Our Shipping Policy:
1.) If an item fails due to a defect within 60 days of arriving to you: First, contact us for a Return Goods Authorization. We will then mail you a shipping label for returning the product. We cannot refund the original shipping amount, however. Under our Customer Satisfaction Policy, we will take back products within 60 days if you are not pleased with it. Under these circumstances, all shipping charges will be the customer's responsibility.We inspect all items for damage issues prior to refunding the purchase price. We recommend that all returns be insured, trackable and shipped the most economical method possible. Important note: we cannot be responsible for crediting or replacing an item that we never actually receive.
Shipping and Ordering Information
We primarily recommend U.S. PRIORITY MAIL due to the tracking and insurance features that they offer.
Most orders are shipped within 72 hours of when you place it. Our hours of operation are Monday-Friday.
You will receive an email notification of your
order shortly after you place your order.
International Orders
We can and do ship Internationally. Note that all taxes and customs charges are the full resposiblity of the customer. If you are unsure of these charges please contact the appropriate customs office for your area. Further, there may be some countries we cannot ship some items to. Phone or email us for any concerns.
Here's a little about our company:
1.) We are an established and experienced 10 year old publication incorporated in satisfying our valued customers since 1998.
2.) We're Customer-oriented
We listen and respond to our customers. We also believe in selling knowledge that works. If something doesn't work, we won't sell it. We're here to answer your questions too.
3.) Low Shipping Prices
We do not get you going with a low price and then make it up with high shipping. We shop on-line too and we hate that when it happens to us! We don't sell our products at some ridiculously low price and then make up for it with artificially high shipping costs. Shipping is calculated at the current carrier rates and we do not tack on high "handling charges" or stuff like that.
4.) Price Matching Policy
Our wholesale price is the lowest price around!
If we don't have the lowest price, let us know.
5.) Satisfaction Assurance
If you think that something you bought from us does not do what we claim it will, we will refund you the purchase price, as you prefer. Please read the above policy.
